Assessor Resource
PSPGSD407A
Assist self-management of government service offers
Assessment tool
Version 1.0
Issue Date: May 2024
Not applicable.
This unit covers provision of assistance to recipients of government benefits and entitlements with managing their own service offers. This assistance is typically provided by customer service officers. The unit includes providing personalised service, maintaining detailed service plans, managing mutual obligations and breaching, and responding to changes in need.
In practice, assisting with self-management of government service offers may overlap with other generalist and specialist work activities, such as working ethically, complying with legislation, applying government processes, gathering and analysing information etc.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
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